Service Account Manager - Wear
About The Position
The Service Account Manager (Wear) is responsible for driving sales growth of wear parts products throughout the North American region, with primary focus on pellet mill dies, roll shells, and related aftermarket components. This position is highly customer-facing and focused on relationship management, business development, and sales execution; however, the primary emphasis is on strategic key account management and aftermarket wear parts growth. The role develops and maintains strong relationships with key customer accounts while identifying opportunities to improve customer performance, equipment reliability, and operational efficiency through wear parts solutions. This role collaborates closely with Territory Managers, Customer Account Managers, technical teams, and operational support functions to support customer needs and maximize aftermarket business opportunities.
Requirements
- 5+ years of experience in industrial sales, aftermarket sales, or related sales environments
- Demonstrated success in technical or consultative sales roles within industrial manufacturing or processing industries
- Strong understanding of customer relationship management and business development practices
- Ability to communicate technical concepts effectively to both operational and executive-level customer contacts
- Strong negotiation, presentation, and interpersonal communication skills
- Ability to work independently while managing a large geographic territory and multiple customer priorities
- Proficiency with CRM software, Microsoft Office applications, and sales reporting tools
- Self-motivated with strong organizational and time management capabilities
- Valid driver’s license and ability to travel extensively throughout North America
Nice To Haves
- Direct experience with pellet mill dies, roll shells, pelleting equipment, or related wear parts products
- Experience within the feed, biofuel, grain processing, or agglomeration industries
- Technical knowledge of pelleting processes, equipment performance optimization, and maintenance practices
- Bachelor’s degree in business, Engineering, Industrial Technology, or related field
- Experience supporting aftermarket service programs and long-term customer account development
Responsibilities
- Develop and execute key account and regional sales strategies to drive growth of wear parts products, including pellet mill dies, roll shells, and associated aftermarket components
- Manage and grow strategic key customer accounts while identifying new business opportunities throughout North America
- Partner with Territory Managers and Customer Account Managers to support key account strategies, technical sales initiatives, and customer solution development
- Build and maintain strong relationships with plant personnel, maintenance teams, purchasing groups, and corporate customer stakeholders
- Conduct regular customer visits to evaluate operating conditions, assess wear patterns, and identify opportunities to improve equipment performance and product utilization
- Provide technical guidance related to wear parts selection, application, maintenance practices, and operational optimization
- Collaborate with internal engineering, manufacturing, proposal, and service teams to support customer requirements and ensure timely order execution
- Monitor sales activity, quotation progress, customer trends, and forecast data through CRM systems and reporting tools
- Analyze market conditions, customer feedback, and competitor activity to identify growth opportunities and improve market positioning
- Deliver technical presentations, product training, and customer education programs related to wear parts solutions and best practices
- Support pricing strategy development and commercial negotiations in alignment with company objectives
- Participating in trade shows, conferences, customer events, and industry meetings to promote company offerings and strengthen market presence
- Assist with product launch activities, market development initiatives, and continuous improvement efforts related to aftermarket sales growth
- Ensure timely completion of administrative responsibilities including CRM updates, visit reports, forecasting, and customer follow-up activities
- Maintain compliance with all company safety procedures and customer site safety requirements
Benefits
- Financial support for professional development and certifications
- Compensation that increases with capability and expertise
- Comprehensive benefits package
- Company-matched retirement plan
- Health Spending Account
- Paid maternity and parental leave program
- Competitive paid-time-off policies
- Vacation
- Paid holidays
- Sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
