Service Account Manager - Pool Division at Platinum Pool Service
About The Position
Platinum Pool Service, a leading residential pool service provider in Omaha since 2006, is seeking a hands-on, people-focused Service Account Manager - Pool Division. This role serves as the primary liaison between clients and the operations team, managing client relationships, ensuring service quality, and overseeing the financial performance of assigned accounts. The ideal candidate thrives in the field, enjoys building strong client relationships, and takes pride in delivering exceptional service that enhances quality of life for families.
Requirements
- 3–5 years of account management experience in the pool industry or a related role in the construction, maintenance, or field service operations industry.
- Strong understanding of service economics, labor efficiency, and field productivity metrics.
- Willingness to be present in the field- leading by example and supporting techs on-site when needed.
- Exceptional communication, organizational, leadership, and client relationship management skills.
- Experienced managing multiple client accounts, budgets, and service deliverables simultaneously.
- Experience with scheduling and service/project management software.
- Valid driver's license with a clean driving record.
- Ability to pass a background check.
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring proactive communication, timely follow-up, and effective service solutions that strengthen relationships and drive satisfaction.
- Lead and drive new client acquisition by proactively identifying, cultivating, and converting high-value opportunities, building a robust revenue pipeline that fuels sustained, long-term growth.
- Conduct regular site audits to evaluate quality, identify enhancement opportunities, and address client concerns promptly and professionally ensuring positive outcomes and sustained trust.
- Oversee financial performance by monitoring budgets, tracking job costs, and managing account profitability.
- Prepare and present enhancement and renewal proposals that support client goals and business growth.
- Develop and deliver professional proposals and contract renewals, providing timely follow-up within 24 hours and identifying opportunities for service expansion.
- Maintain accurate client records, KPI reports, and other administrative documentation.
- Participate in leadership and strategic planning meetings to support operational excellence and organizational success.
Benefits
- Competitive salary of $60,000-$75,000
- Paid vacation
- Paid holidays
- Simple IRA plan with a company match
- Training
- Certifications
- Room to grow
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
