Service Account Lead Associate Director - Residential Offering Lead

Accenture • Charlotte, NC

3d

About The Position

This role is for a Service Account Lead Associate Director who will lead the Account Management team and Residential Services, specifically the Residential Offering within Accenture Credit Services. The individual will manage client-dedicated teams providing a full scope of Residential Lending and Loan Servicing/Consumer Lending activities. Responsibilities include leveraging deep knowledge in Sales, Delivery, and Account Management to develop solutions for client problems and business needs, working directly with clients to drive sales growth and profitable delivery. The position requires being a Residential Subject Matter Expert (SME) with strong influencing and advisory skills, engaging with multiple teams, making team decisions, and providing solutions to problems across various teams and business areas.

Requirements

• Master level proficiency in Account Management and the Residential industry
• Minimum of 10 years’ experience in Residential Lending/Servicing
• Extensive understanding of residential real estate, with a proven track record of leading residential teams in origination, underwriting, servicing support functions
• Current knowledge of industry trends in residential
• Advanced knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and Outlook
• Strong analytical skills for evaluating and completing a wide range of real estate transactions
• Strong verbal and written communication skills
• Highly developed negotiation skills

Nice To Haves

• Advanced proficiency in Account Sales Planning, Sales Pursuit Management, Delivery and other skills
• Residential Mortgage and Loan Servicing experience
• Ability to balance sales activities and delivery

Responsibilities

• Develop and implement innovative strategies to drive sales growth
• Build and maintain strong relationships with clients
• Identify new business opportunities and develop proposals
• Stay updated on industry trends and competitor activities
• Lead and motivate onshore and offshore delivery teams to ensure quality and timely delivery
• Ensure financial commitments for sales, revenue and delivered margin are achieved

Benefits

• medical
• dental
• vision
• life, and long-term disability coverage
• a 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees