Service Account Lead Associate Director - Residential Offering Lead
About The Position
We are seeking a new talent to lead our Account Management team and Residential Services where you will have the opportunity to lead our Residential Offering within Accenture Credit Services. As the Service Account Lead Associate Director - Residential Offering Lead, you will be responsible for managing client dedicated teams providing a full scope of Residential Lending and Loan Servicing/ Consumer Lending activities. You will be responsible for using your deep knowledge and experience in Sales, Delivery and Account Management to shape solutions that solve client problems and business needs. You will work directly with the client, leading the team towards sales growth and profitable delivery. You are expected to be a Residential Subject Matter Expert (SME) with influencing and advisory skills, engaging with multiple teams and making team decisions. Additionally, you will be expected to provide solutions to problems that apply across multiple teams, as well as solutions to business area problems.
Requirements
- Minimum of 10 years’ experience in Residential Lending/Servicing
- Master level proficiency in Account Management and the Residential industry
- Extensive understanding of residential real estate, with a proven track record of leading residential teams in origination, underwriting, servicing support functions
- Current knowledge of industry trends in residential
- Advanced knowledge of Microsoft Office software, including Word, Excel, PowerPoint, and Outlook are required
- Strong analytical skills
- Effective Communication Skills (strong verbal and written communication skills)
- Highly developed negotiation skills
- Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
Nice To Haves
- Residential Mortgage and Loan Servicing experience
- Ability to balance sales activities and delivery
- Advanced proficiency in Account Sales Planning, Sales Pursuit Management, Delivery and other skills
Responsibilities
- Develop and implement innovative strategies to drive sales growth
- Build and maintain strong relationships with clients
- Identify new business opportunities and develop proposals
- Stay updated on industry trends and competitor activities
- Lead and motivate onshore and offshore delivery teams to ensure quality and timely delivery
- Ensure financial commitments for sales, revenue and delivered margin are achieved
- Managing client dedicated teams providing a full scope of Residential Lending and Loan Servicing/ Consumer Lending activities
- Using deep knowledge and experience in Sales, Delivery and Account Management to shape solutions that solve client problems and business needs
- Working directly with the client, leading the team towards sales growth and profitable delivery
- Being a Residential Subject Matter Expert (SME) with influencing and advisory skills, engaging with multiple teams and making team decisions
- Providing solutions to problems that apply across multiple teams, as well as solutions to business area problems
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life coverage
- Long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
