Residential Service Crew Lead

Namaste Solar•Longmont, CO

About The Position

This person is responsible for executing work duties that include but are not limited to: PV system service inspections, de-installation, and re-installation of PV systems, installing retrofit storage projects, and responding to service calls to troubleshoot and repair residential PV and Storage systems. This person needs to be self-driven and have an aptitude for troubleshooting a project through to completion. The Res Service Lead will be asked to support other Residential Circle Departments when needed depending on team capacity and resource needs, including EPC, BNC, and DE/RE.

Requirements

Colorado State Residential Wireman's Electrical License
OSHA 10 or 30
Good communication skills, both verbal and written with customers, crew, PM, and team lead
Must be able to communicate (verbally and in writing) in English
Daily availability to respond to emails and phone calls from other team members and clients
Practice FOH communication with all colleagues and be receptive to feedback
Contributions and collaboration at departmental and company meetings
Support other team members in the resolution and completion of work orders
Provide transparency and ample notice for lengthy requests for time off to ensure department can adequately cover required work during absence
Provide feedback to install, design, and sales about best practices and issues being discovered in the field
Ability to use a variety of electrical tools safely and effectively including electrical meters, thermal imaging cameras, and IV curve tracers
Computer skills including typing, Salesforce, Microsoft Office applications

Nice To Haves

NABCEP Certification
Networking knowledge such as TCP/IP, device addressing and MODBUS protocols
Understanding of Data Monitoring Systems and related wiring and computer systems
NFPA 70E Certification

Responsibilities

Troubleshoot and repair solar PV systems in an efficient and safe manner
Lead quality PV and Storage installations based on system design specifications, including deinstall and reinstall of existing solar PV systems
Ensure that layout, roof attachment, racking and module assembly, combiner box installation, homerun wiring, animal guard and voltage testing meets expected quality standards
Installation of Data Acquisition Systems (DAS) for residential projects
Lead equipment warranty and vendor RMA processes for customers
Execute work order completion through Site Capture and Salesforce / Field Service Lightning applications in a timely manner.
Provide feedback to operations teams for best practice improvement
Represent the company to our customers in such a way that builds trust and accountability and ensures customer satisfaction
Educate customers on how Solar PV and Storage systems perform and operate
Respond to customer emails and phone calls relating to questions, service requests, and project coordination
Ability to work safely in a variety of conditions that may include but are not limited to: heights, ladders, live electricity, battery storage, and pitched roof surfaces
Follow through on work delegated to you from Project Manager, Installation Manager, and Department Director
Operate in lead role on work orders where given this assignment to complete scope of work
High organizational skills with the ability to multi-task and set priorities
Ability to use Field Service Lightning to track and enter case and work order details and maintain high quality records with all information needed to close case/work order and report on details of work performed
Effectively create, track, and process RMA work orders and track necessary details to ensure customer satisfaction and OEM payment for work performed