East - Server

Kalispel Tribe•Airway Heights, WA

4d•Onsite

About The Position

The server will ensure guest satisfaction by assisting the beverage ambassadors with delivering drink orders, conducting guest greets, and creating a legendary food and beverage experience. Servers assist all food and beverage functions, and as such, professionals within the team trust by performing the following functions. Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. Greets guests in a friendly manner, delivers beverage/food orders. Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure. Maintains an unwavering positive and friendly demeanor at all times in all circumstances. Demonstrates the highest level of guest service and attention to detail. Maintains food and beverage service in all designated sections: Restaurant venues, Table games, Slots and the Poker Room. Servers will primarily complete food and beverage orders to a designated slot machine or table game seat via technology. Be knowledgeable and confident about wine. Menu-specific knowledge on wine selection is evident and suggestions made with confident statements. Build relationships and loyalty with guests through sincere and meaningful interactions; learn guests’ names and preferences, connect with them individually and professionally. Good communication with the casino floor bartenders. Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. Acts as a liaison between guests and beverage experience. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace. Meets and beats time and productivity standards. Stays productive at all times (no congregating with other employees unless to briefly communicate information). Stays informed of property promotions, programs and amenities. Achieve a thorough understanding of beverage related products, services, menus and prices. Complies with liquor laws and regulatory guidelines. Declines orders from those showing visible signs of intoxication, reports intoxication in accordance with departmental procedures. Clears dirtied glassware from occupied gaming tables and slot machines in a quick and timely manner. Completes all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Assists beverage ambassadors in taking drink orders as directed by a supervisor. Maintains assigned multiple sections and workstations. Complies with all company and departmental policies. Relays any complaints, problems or positive remarks to shift supervisor. Correctly performs all necessary paperwork and bookwork at shifts end. Maintains confidential daily record keeping of tips. Maintains a clean and stocked working space. Attend all training meetings. Act as a role model to other employees. Adhere to all regulatory, company and department policies and procedures. Must be able to work independently and as a team. Provides alcohol service within the guidelines set forth by the MAST training program. Provides a service of food within the guidelines set forth by the WA State Food Handlers. Responsible for maintaining a consistent, regular good attendance record.

Requirements

Experience working as a server preferred.
1+ years in customer service industry with a clear passion for service.
Computer literate with working knowledge of Microsoft programs and other computer software.
Ability to handle cash and give proper change.
Excellent customer relations and customer service skills.
Skill in identifying and resolving problems under pressure conditions.
Demonstrated ability to communicate effectively, both verbal and written.
Ability to show grace and compassion in all circumstances.
Strong organizational skills.
Professionalism and excellent verbal and written communication skills.
Ability to obtain and maintain a Tribal Work Permit.
Washington State Food Handler Permit within 14 days of start date.
Class 12 mixologist permit.
Mandatory Alcohol Server Training (MAST) certification.
Must be 21 years of age.
Available and willing to work nights, weekends and holidays as required.
Must be able to work independently and as a team.

Nice To Haves

Experience walking or standing for long durations of time preferred.
Prior Serving experience in fine dining for a minimum of 3 years.
Knowledge of liquor service is preferred.
Hepatitis A vaccination preferred.

Responsibilities

Ensure guest satisfaction by assisting beverage ambassadors with delivering drink orders.
Conduct guest greets and create a legendary food and beverage experience.
Greet guests in a friendly manner and deliver beverage/food orders.
Maintain an unwavering positive and friendly demeanor at all times.
Demonstrate the highest level of guest service and attention to detail.
Maintain food and beverage service in all designated sections (Restaurant venues, Table games, Slots and the Poker Room).
Complete food and beverage orders to a designated slot machine or table game seat via technology.
Build relationships and loyalty with guests through sincere and meaningful interactions.
Act as a liaison between guests and beverage experience.
Act with urgency at all times to minimize wait times.
Stay informed of property promotions, programs and amenities.
Achieve a thorough understanding of beverage related products, services, menus and prices.
Comply with liquor laws and regulatory guidelines.
Decline orders from those showing visible signs of intoxication and report intoxication.
Clear dirtied glassware from occupied gaming tables and slot machines.
Complete all side work in a timely and satisfactory manner.
Assist beverage ambassadors in taking drink orders as directed by a supervisor.
Maintain assigned multiple sections and workstations.
Comply with all company and departmental policies.
Relay any complaints, problems or positive remarks to shift supervisor.
Correctly perform all necessary paperwork and bookwork at shifts end.
Maintain confidential daily record keeping of tips.
Maintain a clean and stocked working space.
Attend all training meetings.
Act as a role model to other employees.
Adhere to all regulatory, company and department policies and procedures.
Work independently and as a team.
Provide alcohol service within the guidelines set forth by the MAST training program.
Provide a service of food within the guidelines set forth by the WA State Food Handlers.
Maintain a consistent, regular good attendance record.