Server | Quoin Wilmington | PM Hotel Group

PM Hotel Group•Wilmington, DE

7d•Onsite

About The Position

Responsible for setting up, delivering and retrieving all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement of company standards.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Willing to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to grasp, bend, lift and/or carry, or otherwise move or push goods on a cart weighing a maximum of 100 lbs., on a continuous schedule.
Ability to transport large trays weighing up to 30 lbs.

Responsibilities

Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Abide by all state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.