Hotel Server

Blue Sky Hospitality Solutions•Houston, TX

3d•Onsite

About The Position

The Restaurant Server is responsible for greeting guests, taking orders, serving food and beverages, and checking on guests to ensure complete satisfaction. This role requires knowledge of hotel facilities and services, the ability to prioritize and organize tasks, and strong communication skills. The server must be able to handle customer interactions with tact and diplomacy, manage guest requests and complaints, and maintain high standards of personal appearance and grooming.

Requirements

One-year hotel food service experience with general knowledge of full service, table-side service and standards.
Must be of legal age to serve alcohol.
Actively TABC Certified.
Must possess a Food Handlers Certification.

Nice To Haves

High School Diploma is preferred.

Responsibilities

Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service.
Becomes informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
Relays orders to the kitchen and serves courses from the kitchen and service bars.
Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
Completes a check back after the guest receives their meal.
Observes guests to respond to any additional requests and to determine when the meal has been completed.
Computes bill and accepts payment.
Clears and resets tables at the conclusion of each course and completely resets the table in a timely manner after guest(s) departs.
Completes all opening, running (during service time), and closing sidework assigned each shift.
Assists co-workers when needed throughout the shift.
Manages guest requests, inquiries, and complaints promptly and completely. Ensures follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiates compromise in accordance with the “Make it Right” established guidelines.
Follows proper Hotel safety policies and procedures and uses safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
Ensures work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively.
Performs any other job-related duties as assigned.
Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.
Ability to prioritize, organize and follow up.
Ability to read, speak and understand the English language in order to communicate with guests.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Maintains high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Complies with attendance rules and is available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends and holidays.