Hotel Server

Blue Sky Hospitality Solutions•Houston, TX

22h•Onsite

About The Position

The Restaurant Server is responsible for greeting guests, taking orders, serving food and beverages, and checking on guests to ensure complete satisfaction. This role requires knowledge of hotel facilities, the hotel area, and services to assist guests appropriately. The server must be able to prioritize, organize, and follow up on tasks, and communicate effectively in English with guests. They must also be proficient in basic arithmetic for billing and capable of handling customer interactions with tact and diplomacy. Maintaining high standards of personal appearance and grooming, including wearing the proper uniform and nametag, is essential. The server must comply with attendance rules, be available to work regularly, and be able to work varied shifts, including weekday evenings, weekends, and holidays.

Requirements

High School Diploma is preferred
One-year hotel food service experience with general knowledge of full service, table-side service and standards.
Must be of legal age to serve alcohol
Actively TABC Certified
Must possess a Food Handlers Certification
Ability to read, speak and understand the English language in order to communicate with guests
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Nice To Haves

Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.
Ability to prioritize, organize and follow up

Responsibilities

Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service.
Become informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
Relays order to kitchen and serves courses from kitchen and service bars.
Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
Complete a check back after guest receives meal.
Observe guests to respond to any additional requests and to determine when meal has been completed.
Compute bill and accepts payment.
Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
Complete of all opening, running (during service time), and closing sidework assigned each shift.
Assist co-workers when needed throughout the shift.
Manage guest requests, inquiries, and complaints promptly and completely.
Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service.
In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.
Reports all accidents and injuries in a timely manner.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
Perform any other job-related duties as assigned.