Server - Paradies Lagardere - Fox & Flight

Paradies Lagardère•Boston, MA

20h•Onsite

About The Position

The Server position at Paradies Lagardère - Fox & Flight requires embodying a positive company image through courteous, friendly, and efficient service. Servers must embrace the company's family culture and core values (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests, and be accountable to management. Success in this role comes from expanding upon basic requirements to provide a memorable experience. The duties and responsibilities may evolve during employment.

Requirements

1-year experience serving required.
High School diploma or GED.
Experience handling money and a point of sale system.
Ability to work in a high energy and demanding environment.
Knowledge of math to figure cost, make change, and cash handling procedures.
Good communication skills and the ability to work independently as well as with other team members.
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
Ability to work various shifts in a 7/365 team-oriented environment.
Excellent customer service skills and an ability to communicate effectively, in English.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Ability to take direction and collaborate in a team environment.
Positive interpersonal skills.
Proficiency required in reading, writing, and mathematics, in English.
Knowledge of federal, state, and local liquor laws.
Ability to lift a minimum of 25 lbs.
Perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
Standing for long periods of time.
Ability to work in an environment with varying temperatures.

Nice To Haves

ServSafe Certification or equivalent is preferred.
TIPS Certification or equivalent is preferred.

Responsibilities

Embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members.
Embrace the company's family culture by following core values (Trust, Respect, Integrity, First-Class, Innovation, Commitment).
Recognize and satisfy all restaurant guests and be accountable to Company and Restaurant Managers.
Exceed First Class Service standards and behavior with every guest, business partner, and peer.
Maintain a professional company image by adhering to grooming and uniform guidelines, including slip-resistant shoes.
Treat guests and peers in accordance with the core values of the company and FEAST (Food, Excellence, Attitude, Service, Team).
Warmly greet and acknowledge guests promptly.
Present the menu, answer questions, and make suggestions regarding food and service.
Engage with guests in a friendly and professional manner, creating a lasting first and last impression.
Be knowledgeable and enthusiastic about the restaurant's menu, its ingredients, flavor profiles, portion sizes, and preparation methods.
Observe guests to respond to any additional requests and determine when the meal has been completed.
Total bills accurately and accept payment following established guidelines.
Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
Know all specials on a shift-by-shift basis, as well as all liquor, beer, and wine products, and all menu items and desserts.
Build guest loyalty and enhance selling skills through the use of available training materials.
Work together with fellow employees and management to ensure that all guests have the best experience possible.
Follow service standards, requiring a positive attitude and the ability to work well under pressure with cooks and other staff.
Assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
Maintain a clean and organized work environment.
Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
Respond appropriately to guest concerns.
Complete all side work duties, which may include sweeping and mopping.
Enthusiastically support decisions once they have been made by management.
Be accountable for compliance with all local, state, and federal laws and regulations, including those relating to food safety.
Perform other duties as assigned.