Flix Brewhouse is Hiring! Join Us for Open Interviews!

Flix Brewhouse•Katy, TX

3h•Onsite

About The Position

Flix Brewhouse is hiring a Server for its Front of House team at the Katy location. Servers provide welcoming, hospitable service by greeting guests, taking orders, serving food and beverages, preparing itemized checks, and accepting payments. They may also help guests find seats, serve guests in the lounge, set up and clear auditoriums, and assist other team members. Servers check valid identification for guests who appear 35 or younger when verifying eligibility to purchase alcohol. They are expected to be professional, polite, reliable, knowledgeable about the menu and systems, and to deliver the company’s service standards. The role is focused on exceeding guest satisfaction by taking ownership of excellent service and resolving guest concerns with empathy and follow-through. Availability to work nights, weekends, and holidays is expected in accordance with hiring guidelines and company policy.

Requirements

Prior Server experience in a high-volume restaurant.
Exceptional verbal communication skills and a warm, inviting personality.
Knowledge of safety, sanitation, and food-handling procedures.
Ability to multitask, serve multiple guests, and pay attention to detail.
Ability to take direction, develop, and work as part of a team.
Ability to remain calm and perform job duties effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service and menu knowledge.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods.
Ability to reach, bend, and stoop; frequently lift up to 35 lbs. and occasionally lift or move 50 lbs.
Availability to work nights, weekends, and holidays.

Nice To Haves

Food Handler certification, if available.
Alcohol Server certification, if available.

Responsibilities

Greet guests, take orders, and provide food and beverage service.
Prepare itemized checks, deliver checks accurately, and accept payments using correct billing procedures.
Answer questions about menu items and make recommendations.
Check valid identification for guests who appear 35 or younger to verify minimum age requirements for purchasing alcohol.
Set up, reset, and break down auditoriums and service areas.
Serve food, alcoholic beverages, non-alcoholic beverages, and other items throughout films.
Pre-bus guest areas efficiently using proper methods for removing dishes, glassware, and silverware while avoiding distractions.
Maintain cleanliness in auditoriums, service areas, and other cinema areas.
Communicate professionally and politely with guests and team members.
Resolve guest problems by listening, apologizing with empathy, finding a solution, and following through.
Assist guests with finding seats, serve guests in the lounge, and support runners or box office hosts as needed.
Clock in and out as scheduled and remain engaged while working in the server role.
Contribute to teamwork and display good citizenship.
Work nights, weekends, and holidays in accordance with hiring guidelines and company policy.