Server

KO EP LLC•New York, NY

7d•Onsite

About The Position

The Momofuku Server embodies a warm sense of hospitality and our core values to our guests. Servers guide our guests through the Momofuku experience. Momofuku Servers provide service that is knowledgeable, approachable, efficient, and energetic while upholding company standards.

Requirements

A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
minimum 2 years in an upscale, fast paced, high volume restaurant
Excellent communication, organizational, and interpersonal skills
Ability to remain calm under pressure and resolve guest conflict
Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
Able to work in a standing/walking position for long periods of time
Available to work nights, holidays and long days as necessary
Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Strong salesmanship skills

Nice To Haves

2+ years of experience as a Server, Captain, or related role in a restaurant with a comparable service style and/or cuisine.
Ability to train new Servers in all aspects and responsibilities of the role
A proven track record of dependability and a continuous focus on learning and development

Responsibilities

Oversee and guide guest’s complete restaurant experience
Provide knowledgeable, approachable, efficient, and energetic service at all times
Maintain full menu knowledge for both food and beverage items, including all allergen information
Adhere to all company service standards and protocols
Utilize the POS system correctly for order entry and payment processing
Ensure proper table maintenance, including water service, pre-bussing, etc.
Stock and prepare service-related items
Run food from kitchen to tables
Perform tableside service should it apply
Maintain professional and warm guest communications
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Communicate respectfully and clearly with service team and management
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
Engage management for any escalated guest situations
Adhere to Momofuku's Cleaning and sanitation SOPs
Additional service and/or operational tasks as determined by manager
Adhere to grooming and dress code standards
Assist teammates to anticipate all other FOH needs
Handle a high-volume section
Perform service quickly and efficiently without compromising the guest experience
Complete all assigned opening and closing duties
Maintain current menu knowledge and up to date on any menu or beverage updates
Speak and answer questions at pre-service from the Managers and Chefs
Perform well on any quizzing or testing provided by Restaurant Leadership