Server, Alteno

Starwood Hotels•Austin, TX

7d•Onsite

About The Position

A server at Alteno Restaurant works effectively as part of the service team of the Restaurant/Bar. The Restaurant Server is primarily responsible, but not limited to, fulfilling all guest’s service needs according to 1 Hotel standards. 1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering. 1 Hotels invites guests to live in rhythm with nature—offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Requirements

Prior serving experience
Are organized and proficient at multitasking
Are a reliable team player willing to learn and adapt to new situations
Strong communication and customer service skills
Able to lift at least 50 lbs.
Proficient in verbal and written English communication
Able to stand for long periods of time
Food Handling certification (can be obtained during employment)
Passionate about hospitality and food and beverage with previous similar work experience.
Basic knowledgeable of banquet operations, a team player, hard worker, and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

Maintains a working knowledge of full food and drink menu while making recommendations
Follow high standards of food product, sanitation, storage, and handling procedures
Observe guests’ dining experience to confirm satisfaction, responding promptly to any requests
Provides guest check promptly and returns receipt promptly
Keeps all service and table areas clean, organized, and stocked
Willingness to assists busser or fellow servers in clearing and resetting tables when needed
Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact respectable conversation and smiling
Practice highest regards for safety within all areas and with all materials
Follow and adhere to all standards set forth by federal and state guidelines
Have knowledge of state and federal liquor regulations pertaining to serving alcohol
Perform other related activities as assigned by management
Guarantee neat and quality service
Participate in daily shift meetings
Adhere to strict uniform & grooming standards
Follow company cash handling and payment tendering procedures with care
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.