Seasonal AM Server

Human Resources•Huntington Beach, CA

1d•Onsite

About The Position

This role is responsible for providing guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs. The server will help guests select food and beverages, enter orders into the POS system, keep the kitchen staff informed, process payments, maintain cleanliness, prepare the dining area, and follow all food handling, sanitation, and safety guidelines. The position also involves completing side work, resolving guest complaints, and ensuring responsible alcohol service.

Requirements

One year of food service experience, preferably in a hotel/resort environment
Knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette
Communication and interpersonal skills with a commitment to a high level of guest satisfaction

Nice To Haves

Valid current Food Handlers Card and RBS Certification (Responsible Beverage Service) or willingness and ability to obtain one within 30 days of employment
Ability to learn and use POS computer systems used at the hotel.

Responsibilities

Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
Enters orders to POS system and records guests' choices, special dietary needs and special requests.
Keeps kitchen staff informed by noting timing of meal progression.
Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
Maintains the cleanliness of the work areas. Keeps area stocked.
Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
Follows all standard food handling, sanitation, TIPS and health department guidelines.
Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Completes side work before, during and after shift.
Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Ensure minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.