Fair Ketch | Server PM

Omni Hotels & Spas•Fort Lauderdale, FL

34d•Onsite

About The Position

The Server is responsible for providing exemplary service to all guests according to Omni standards. This role involves greeting guests, setting tables, suggesting menu items, communicating with the culinary team, processing orders and payments, and maintaining cleanliness of work areas. The server must be able to work cohesively with colleagues and handle stressful situations calmly.

Requirements

Minimum 1 year serving experience
Must acquire TIPS and ServSafe certifications
Developed knowledge of wine, spirits, and beer with experience selling and presenting wines
Previous cash handling experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
Ability to accurately and efficiently input information into MICROS
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
Excellent customer service, service recovery and problem-solving skills
Must be able to work a variety of shifts, including weekends and holidays

Responsibilities

Adhere to all Omni rules, policies, procedures, and standards.
Greet guests by utilizing the All-In impression standards set forth by Omni.
Set tables according to type of event and service standards as directed by leadership.
Suggestively sell items and answer questions/offer suggestions on both food and beverage menu selections.
Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
Record transaction in MICROS system in a timely manner.
Adhere to cash handling standards.
Ensure satisfaction with each food course and/or beverage.
Present accurate check to guest and process payment.
Maintain cleanliness of work areas throughout the day.
Station set-up and breakdown/side-work.
Perform any other duties as assigned by leadership.
Be pleasant, smile and greet all guests, using surnames when obtained.