PM Server

Magnolia Houston • Houston, TX

1d • Onsite

About The Position

Provide guest service to Lounge guests during assigned shift.

Requirements

• Previous food and beverage serving experience in a full-service restaurant or lounge.
• Experience with computerized point of sale systems, and cash handling experience.
• Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling, and side work.
• Willingness to interact with guests in a friendly, welcoming manner throughout the shift.
• Willingness to assist in all areas of the Food & Beverage department.
• Physical ability to perform the functions of the position.

Responsibilities

• Set assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
• Keep serving stations stocked and clean during the service period, including china, glass, silver, food, and beverage.
• Greet arriving guests within the designated time frame.
• Bus tables as guests depart, clear, clean, and set for other guest use.
• Practice suggestive selling for all food and beverage orders taken.
• Utilize correct timing for placing food orders, delivering food, condiments, etc.
• Take care of special requests from guests.
• Correctly enter orders in the point of sale system, including correct billing (room charge, cash, or credit card).
• If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
• Practice TIPS procedures relating to guest alcohol consumption.
• Keep menus (all types) clean and organized for the proper service period.
• Complete opening and closing side duties.
• Maintain cleanliness of Restaurant seating and serving areas during the service period.
• Adhere to Hotel food sanitation policies and procedures when handling food and beverage.
• Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
• Inform the manager or supervisor of any problems with food or beverage product.
• Adhere to Food & Beverage department safety standards, particularly when in the Kitchen area.
• Properly handle all chemicals and cleaning agents, particularly when around food.
• Report any injury, no matter how minor, to your supervisor or manager.
• Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed