Server, Soho House Austin
About The Position
At Soho House, a Server is responsible for understanding, discussing, and educating members and guests on all menu items, including any applicable allergies, while presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. They also collaborate with other team members, complete pre-service and post-service duties, accurately enter orders into the POS system, and remain attentive during service to support additional member or guest requests. A successful Server maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible while working under pressure to ensure seamless communication between Front of House (FOH) and Back of House (BOH) staff.
Requirements
- Minimum of 2+ years’ experience in a similar capacity.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem-solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
- Tips certified and POS knowledge.
Responsibilities
- Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School.
- Positively influence members and guests' experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
- Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
- Complete all check out reports at the end of each shift and have it double checked and signed by management.
- Adhere to health and safety policies as well as all Company policies, procedures, standards, and local, state, and federal law as applicable.
- Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
- Assist runners and bussers when possible with expo and service bar tickets to support all table orders.
- Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed.
- Knowledge of the menu, with the ability to make suggestions when asked by members and/or guests.
- Performs other duties as assigned by supervisor/manager.
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision insurance (for full-time employees)
- Retirement fund with a 2% match (for full-time employees)
- Sick days + vacation days (for full-time employees)
- Career progression opportunities domestically or internationally
- Managerial or technical advancement
- Mentoring, apprenticeship, local outreach and sustainability programs
- Extensive range of internally and externally run courses
- Access to monthly calendars for trips, trainings, and events related to food and drink
- Access to fun team events such as fitness sessions, cinema screenings, and art classes
- Substantial meal free of charge while on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
