Server - Soho House West Hollywood

Soho House & Co.•West Hollywood, CA

6h•Onsite

About The Position

At Soho House, a Server is responsible for understanding, discussing, and educating members and guests on all menu items and allergies (if applicable), while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. They collaborate with other team members, complete pre-service and post-service duties, accurately enter orders into the POS system, and are attentive during service to support additional member or guest requests. A successful Server maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff.

Requirements

Minimum of 2+ years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously
Tips certified and POS knowledge

Responsibilities

Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School
Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards
Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk
Complete all check out reports at the end of each shift and have it double checked and signed by management
Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable
Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests
Assist runners and bussers when possible with expo and service bar tickets to support all table orders
Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests
Performs other duties as assigned by supervisor/manager