Server - The Grand Hotel

Xanterra Travel Collection•Tusayan, AZ

23h•Onsite

About The Position

Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests! We’re hiring a Dining Room Server to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park! Job Summary: The Server position is responsible for taking food and beverage orders and providing high level guest service while efficiently and courteously serving our valued dining room patrons.

Requirements

Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
Previous front of the house experience as a Server, Cashier, Host, or Expeditor.
Constantly: Stand, walk, and lift/carry up to 10 lbs.
Frequently: Handling and reaching outward, lift/carry up to 20 lbs., and push/pull up to 12 lbs.
Occasionally: Sit, reach above shoulder, squat/kneel, bend, lift/carry up to 50 lbs., and push/pull up to 100 lbs.

Responsibilities

Fully understand and support Xanterra Mission Statement and Core Values.
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
Accurately fulfill and charge guests for food and beverage orders using the Micros POS system.
Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
Comply with all company Food & Beverage Standards.
Comply with all State of Arizona alcohol serving laws & company policies.
Comply with all company policies regarding tip reporting.
Perform all opening and closing side duties as assigned per shift requirement.
Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to all County regulated food sanitation programs.
Bring any alcohol/ intoxication related issues with guests to the immediate attention of the bartender, working lead or Restaurant Manager.
Communicate with Manager on out of stock items or guest food issues.
Handle guest complaints politely and in a timely fashion involving the management when necessary.
Communicate with team members for additional service with any tables in assigned section.
Attend all required training seminars/classes as assigned by the management.
Stringently comply with all company appearance and hygiene standards.
Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
Other duties as assigned.