Games Host

Cineplex•St. John's, NL

1d•Onsite

About The Position

The Rec Room is a new entertainment concept featuring a wide range of entertainment options including simulation games, redemption gaming, recreational games like bowling, billiards, shuffleboard, and ping pong. It also includes an auditorium-style venue for live entertainment and a large screen for viewing events. The Rec Room offers an upscale casual dining environment with an open kitchen, a contemporary menu, and an "eatertainment-style" concept in the games area. A large center bar area with a stage and digital displays serves as a gathering spot. The Rec Room integrates a cutting-edge interactive technology platform. Cineplex Entertainment is recruiting for the position of Server – The Rec Room, reporting to the General Manager. This position will be based at our Avalon Mall, St. John's, NL location. The Server will be responsible for providing high-levels of guest service to all restaurant patrons by providing prompt service, taking accurate orders, and maintaining a strong working knowledge of all menu items and daily specials. The Server will perform guest service duties in a friendly and professional manner at all times, and ensure that the guests have an enjoyable dining experience. Other responsibilities include but are not limited to the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and comply with all restaurant policies and procedures.

Requirements

High school diploma or GED required.
Strong service experience who thrives on engaging guests.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Professional appearance and manners.
Strong work ethic and positive team attitude.

Nice To Haves

1-3 years of restaurant service experience considered an asset.

Responsibilities

Take food and beverage orders from guests and ensure these are given to the appropriate person to execute (i.e. kitchen staff, bartender, etc.).
Maintain familiarity with the composition of all menu items, including items available at the bar.
Serve food and beverages in accordance with company standards, but above all in a professional, courteous manner.
Clean designated areas, in accordance with company procedures, including opening and closing routines and following hygiene requirements.
Change table linen as required and ensure dirty or damaged linen is not being used.
Clean and refill condiment sets for each table.
Ensure table decorations are clean and comply with company standards.
Set tables to company policy, ensuring that all items used are clean, undamaged and in a good state of repair.
Ensure storerooms are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment.
Clean tables and ensure they are cleaned as soon as it is apparent that guests have finished their food or drink with an acceptable balance between speed, yet allowing guests to finish their meal without feeling rushed.
Ensure that guests are correctly charged, present the bill and take payment from the guest, in accordance with the procedures of the establishment.
At all times to be aware of and practice good guest service, assisting the guest in any way which does not adversely affect other guests.
Attend to guest complaints satisfactorily.
Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by guests, as well as fire escapes.
Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
Be continually aware of and maintain the highest standards of personal hygiene and dress.
Ensure that any subordinate staff adhere to and maintain the highest possible standards of personal hygiene and dress.
Attend meetings and training courses as required.
Any other duties as assigned.
Follow Health, Food Safe and Liquor service guidelines.