10

Dave & Buster's•Lansing, MI

2d•$6 - $6•Onsite

About The Position

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. This position ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests’ needs. The role involves delivering an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. It requires keeping immediate supervisor promptly and fully informed of all problems or unusual matters of significance, and taking prompt corrective action where necessary or suggesting alternative courses of action. The role also focuses on creating a warm, fun atmosphere for Guests and Team Members, adhering to company’s sanitation procedures, and maintaining responsibility for personal bank and ensuring all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change. Additionally, it involves following alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests, assessing Guest demeanor and identifying when behavior should be called to the attention of a Manager, greeting newly seated Guests’ in a friendly and timely manner, accurately taking Guests’ food and drink orders, and maintaining a thorough understanding of all menu items and being able to answer questions regarding food and drink items and their preparation. Orders are entered into Micros quickly and in proper sequence, using appropriate modifications and charges. Food is ensured to be properly garnished and delivered to designated table server’s own section, as well as other sections in the restaurant, as needed. The role requires working quickly and efficiently adhering to “Full hands in, Full hands out” philosophy, assisting in party set up and breakdown, bussing and resetting tables as needed, and assisting other Team Members as needed or as business dictates. The position is responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift. Participation in all incentives and contests, driving sales and promoting the brand is expected. Portion guidelines are followed to ensure cost control, while maximizing the Guest experience. Ongoing Guest satisfaction is ensured by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner. The station is kept clean, and station tables are set up and taken down appropriately. A favorable working relationship with all other company Team Members is maintained to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness. The role requires skilled communication with Guests to generate enthusiasm about the D&B experience. It requires the ability to operate Micros, make changes, accurately conduct credit card transactions, and account for all monies at the end of each shift. The ability to read and communicate in English is necessary, as is listening to hear Guests’ orders and needs, and then communicating with Guests verbally and with other Team Members verbally via Micros system. Team Members must be dressed in proper dress code requirements, looking neat, clean and professional at all times. Must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Work days, nights and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend and stoop frequently.
Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
Must be able to read and communicate in English.
Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system.
Dressed in proper dress code requirements, looking neat, clean and professional at all times.

Nice To Haves

flexible schedules you can accommodate school or other jobs

Responsibilities

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Takes prompt corrective action where necessary or suggests alternative courses of action.
Creates a warm, fun atmosphere for Guests and Team Members.
Adheres to company’s sanitation procedures.
Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change and maintaining adequate cash and coin for making change.
Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
Greets newly seated Guests’ in a friendly and timely manner.
Accurately takes Guests’ food and drink orders.
Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
Enters orders into Micros quickly and in proper sequence, using appropriate modifications and charges.
Ensures food is properly garnished and delivers trays to designated table server’s own section, as well as other sections in the restaurant, as needed.
Works quickly and efficiently adhering to “Full hands in, Full hands out” philosophy.
Assists in party set up and breakdown.
Busses and resets tables as needed.
Assists other Team Members as needed or as business dictates.
Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
Participates in all incentives and contests, driving sales and promoting the brand.
Follows portion guidelines to ensure cost control, while maximizing the Guest experience.
Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner.
Keeps station clean, sets up and takes down station tables appropriately.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
Must be able to read and communicate in English.
Listen to hear Guests’ orders and needs, and then communicate with Guests verbally and with other Team Members verbally via Micros system.
Dressed in proper dress code requirements, looking neat, clean and professional at all times.
Must be at least 18 years of age.