Part Time Server-TWELVE DOWNTOWN/MIDTOWN Atlanta

Blue Sky Hospitality Solutions•Atlanta, GA

9d•Onsite

About The Position

The Restaurant Server is responsible for greeting guests, taking orders, serving food and beverages, and checking on guests to ensure complete satisfaction. This role requires a high school diploma, one year of hotel food service experience with general knowledge of full service, table-side service and standards. The server must be of legal age to serve alcohol and possess both TABC and Food Handler Certifications.

Requirements

High School Diploma is preferred
One-year hotel food service experience with general knowledge of full service, table-side service and standards.
Must be of legal age to serve alcohol
Actively TABC Certified
Must possess a Food Handlers Certification
Ability to prioritize, organize and follow up
Ability to read, speak and understand the English language in order to communicate with guests
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with attendance rules and be available to work on a regular basis.
Able to work varied shifts, including Weekday Evenings, weekends and holidays.

Nice To Haves

Knowledgeable of hotel facilities, the hotel area and services to assist guests as appropriate.

Responsibilities

Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service.
Becomes informed of daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
Relays order to kitchen and serves courses from kitchen and service bars.
Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.
Completes a check back after guest receives meal.
Observes guests to respond to any additional requests and to determine when meal has been completed.
Computes bill and accepts payment.
Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
Completes all opening, running (during service time), and closing sidework assigned each shift.
Assists co-workers when needed throughout the shift.
Manages guest requests, inquiries, and complaints promptly and completely. Ensures follow up with guests are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiates compromise in accordance to the “Make it Right” established guidelines.
Follows proper Hotel safety policies and procedures and uses safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
Ensures work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.
Performs any other job-related duties as assigned.