Peacock Room- Server

Kimpton Hotels & Restaurants•New Orleans, LA

3d•Onsite

About The Position

This role is for a Server at the Peacock Room, focusing on providing heartfelt, human connections and exceptional hospitality. The server will act as an advocate for the restaurant, creating personalized experiences and building relationships with guests to encourage repeat business. The position emphasizes a culture of self-leadership, creativity, and a passion for making others' lives better in a quirky, irreverent, exciting, and empowering environment.

Requirements

1 year of experience in a similar or supportive role is preferred.
Food Handler and Alcohol Awareness Certifications (if applicable).
Able to prioritize multiple tasks in a dynamic environment.
Able to learn, retain, and present product, menu, and allergy information to guests.
Knowledge of or ability to learn the restaurant POS system is required.
Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
Excellent communication and presentation skills.
Passion for crafting and personalizing guest experiences.
Highly motivated and flexible with the ability to take initiative.
Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Provide support and assistance to team members while keeping all areas clean, dry and safe.
Greet and welcome guests and promptly attend to tables.
Receive and take guest orders, process in POS system quickly and accurately.
Prepare and serve meal accompaniments to guests.
Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
Ensure that guests have an enjoyable and memorable experience; relay any complaints to management.
Perform sidework.
Open bottled wine for guests (wine service).
Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
Attend all company and restaurant required trainings and meetings.
Maintain constant communication with support staff and management.
Take on responsibilities outside of this job post as needed.