Server

Maybourne Beverly Hills Hotel•Beverly Hills, CA

6d•Onsite

About The Position

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application. Server ensures the Hotel’s high service standards are reached and exceeded throughout all aspects of the guests’ dining experience. This guest-facing role is key for establishing meaningful relationships with guests by using a personalized approach and technical expertise to create the ultimate dining experience.

Requirements

Experience providing excellent customer service in a fast-paced environment demonstrating patience and a friendly, professional demeanor.
Great active listening skills.
Exceptional organization and time management.
A positive attitude and ability to work well under pressure and collaborate with other bussers, cooks, and staff.
Knowledge of food service regulation and proper food and alcohol handling procedures.
Willing to work flexible schedules that include days, nights, weekends and holidays.
Ability to problem solve and recover service misses.
Able to perform high-quality work while unsupervised.
Able to handle money accurately and operate a point-of-sale system.
High school diploma.
Ability to work in a fast-paced work environment and deliver orders in a timely manner.

Nice To Haves

Experience in a luxury environment is a plus.
Experience in 5 stars Forbes restaurant is a plus

Responsibilities

Warmly welcome guests upon arrival.
Take food and drink orders from guests accurately and with a positive attitude.
Uphold a friendly and professional demeanor using luxury verbiage and positive body language.
Strive to connect with and engage guests in a warm and friendly manner.
Write guests’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Display knowledge of the menu and daily specials, with the ability to make suggestions while taking into consideration dietary needs or restrictions.
Engage with guests frequently throughout duration of dining experience to ensure satisfaction with meal and service.
Seek to create memorable moments by recognizing special occasions and celebrations.
Communicate with the culinary staff to ensure all orders are prepared correctly.
Resolve problems and guest complaints swiftly and gracefully while using appropriate service recovery procedures and/or involving management were needed.
Collect payments from tables.
Performing cleaning duties such as at service station, around kitchen and in dining area as needed.
Prepare checks that itemize and total meal costs and sales taxes.
Assist food preparation staff when necessary.
Responsible for his/her section for cleanness and organization, before during after service