Server (Full-time)

CARILLON HOTEL MANAGEMENT LLC•Miami Beach, FL

About The Position

Carillon Miami Wellness Resort is seeking a polished, service-driven Server to provide thoughtful, personalized dining experiences in a refined, guest-centered environment. The role emphasizes quality, attentive and intuitive service, meaningful guest connections, and a calm approach consistent with the resort’s wellness philosophy and elevated hospitality standards. The Server welcomes guests, explains menu offerings and specials, takes and enters orders into the POS system, delivers food and beverages, and monitors guest satisfaction throughout the dining experience. The role also includes maintaining and resetting the service area, processing payments, supporting fellow team members, following responsible alcohol-service and cash-handling policies, and helping ensure smooth restaurant operations. Servers are expected to learn the resort’s nutrition philosophy, menu ingredients, operations, activities, and services so they can respond to guest questions. They must follow guest-service and safety procedures and refer guest problems or complaints to a supervisor as appropriate.

Requirements

Must be able to learn and master the POS system.
Must have a personable, cheerful demeanor, be well groomed, and remain calm under pressure.
Must be able to read, write, and speak English.
Must take pride in the Carillon Hotel and Spa’s food-service standards.
Must have at least 2–3 years of experience as a server in an upscale dining room and knowledge of service procedures and functions.
Must be willing to work flexible hours, including breakfast, lunch, and/or dinner shifts, weekends, and holidays.
Must be ServSafe certified.

Nice To Haves

Bilingual English/Spanish is a plus.
Guest-service skills or training are preferred.

Responsibilities

Welcome and greet guests, helping them feel comfortable.
Inform guests of specials and guide them through menu offerings.
Maintain knowledge of food and beverage products and services.
Take guest orders and enter them into the POS system for transmission to the kitchen and bar.
Upsell food and beverage menu items.
Attend ongoing food and beverage training sessions.
Deliver food and beverages from the kitchen and bar to guests in a timely manner.
Complete required side work at the start and end of shifts according to service-station assignments.
Maintain a clean service area.
Monitor guests’ dining experiences and ensure they are satisfied with the food, beverages, and service.
Respond promptly and courteously to guest requests.
Prepare and present final bills; accept, process, and secure payment and make change when applicable.
Remove used tableware between courses and provide tableware for the next course when requested.
Clear tables and take tableware to the dishwashing area, placing items in the appropriate washing areas.
Clean tabletops, chairs, and booths between seatings; check and clean floors as needed; reset and arrange tabletops.
Assist fellow servers and server assistants with clearing and resetting as needed.
Perform service recovery as needed to ensure guest satisfaction.
Thank guests for visiting and invite them to return.
Follow responsible alcohol-service guidelines.
Fill in as needed to support smooth and efficient restaurant operations, as directed by management.
Comply with cash-handling and bill-handling policies and procedures.
Study the hotel and spa nutrition philosophy, menu ingredients, and the Ranch’s operations, philosophy, activities, and services to better answer guest questions.
Follow guest-service standards; refer guest problems or complaints to a supervisor according to the guest problem-resolution policy.
Immediately report and document observed or known safety hazards, unsafe conditions, or unsafe practices and procedures to management.
Perform other job-related duties as directed.