Server - Lobby Lounge

AccorHotel•New Orleans, LA

11h•Onsite

About The Position

The Lobby Lounge Server is responsible for providing exceptional food and beverage service while maintaining comprehensive knowledge of menu offerings, beverages, hotel amenities, and service standards. The ideal candidate is personable, polished, knowledgeable, and passionate about hospitality, with the ability to anticipate guest needs and create memorable experiences.

Requirements

Previous Server experience preferred
Previous luxury hotel, upscale restaurant, lounge, or fine-dining experience preferred
Strong knowledge of food, wine, spirits, cocktails, and beverage service
Knowledge of New Orleans cuisine and hospitality is an asset
Excellent communication and interpersonal skills
Strong guest service and relationship-building abilities
Strong organizational and multitasking skills
Ability to work efficiently and remain composed in a fast-paced environment
Professional appearance and polished demeanor required
Previous POS experience preferred; training will be provided
Alcohol awareness certification preferred
Food safety certification required or ability to obtain
Ability to work flexible schedules including evenings, weekends, holidays, and extended shifts
Must be legally authorized to work in the United States

Responsibilities

Consistently provide warm, professional, engaging, and personalized service
Welcome guests and establish a genuine connection from the beginning of their experience
Demonstrate complete knowledge of Lobby Lounge policies, procedures, service standards, menu offerings, and beverage selections
Maintain detailed knowledge of cocktails, spirits, wine, champagne, beer, coffee, tea, and non-alcoholic beverages
Maintain detailed knowledge of all food offerings, ingredients, preparation methods, allergens, and dietary considerations
Confidently guide guests through menu and beverage selections and provide thoughtful recommendations
Demonstrate knowledge of New Orleans culinary and beverage culture when engaging with guests
Accurately take food and beverage orders and communicate special requests, allergies, and modifications
Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing
Monitor guest satisfaction throughout the experience and proactively anticipate guest needs
Maintain awareness of VIPs, repeat guests, special occasions, celebrations, and guest preferences
Provide attentive and discreet service to VIP and high-profile guests
Coordinate closely with Bartenders, Barbacks, Runners, Culinary, Hosts, and Management to ensure seamless service
Maintain clean, organized, and properly stocked service stations and guest areas
Clear, reset, and maintain tables throughout the guest experience
Present guest checks and accurately process payments in accordance with established procedures
Follow all cash-handling, credit, and financial policies
Maintain knowledge of Fairmont New Orleans amenities, restaurants, events, services, and local attractions
Assist guests with hotel and local recommendations when appropriate
Handle guest concerns professionally and utilize appropriate service recovery procedures
Participate in pre-shift meetings, tastings, training, and departmental meetings
Assist with opening and closing duties, side work, stocking, cleaning, and other operational responsibilities
Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures
Maintain a clean, pressed, and professional appearance consistent with Fairmont standards
Uphold the luxury hospitality standards and New Orleans spirit of Fairmont New Orleans
Perform additional duties as assigned