Oak Server - Part Time (Swing Shift)

Oaklawn•Hot Springs, AR

9d•Onsite

About The Position

Oaklawn is seeking a talented individual to join the Oaklawn Team as a Server. As a family-oriented company with strong core values, Oaklawn aims to provide a new level of excitement for guests and Team Members, aspiring to be Arkansas' Employer of Choice. The Server will be responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to dining guests, ensuring expectations are exceeded and presenting a friendly and professional image at Oaklawn Racing Casino Resort.

Requirements

Must be at least 21 years of age.
High School Diploma or GED required.
Two or more years’ dining server experience required; fine dining preferred.
Casino experience preferred.
Must be able to handle several projects and tasks at the same time.
Must be able to perform the physical job duties of all Food & Beverage team members.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete R.S.A.

Nice To Haves

Fine dining experience preferred.
Casino experience preferred.

Responsibilities

Provides knowledgeable, prompt, friendly, and courteous service of food and beverages to dining guests, ensuring expectations are exceeded.
Maintains a friendly and professional image at Oaklawn Racing Casino Resort.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Maintains strict confidentiality in all departmental and company matters.
Provides impeccable guest service to all guests.
Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess.
Maintains current and accurate information regarding the menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation).
Suggests items to guests based on expressed guest preference.
Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
Uses POS system to enter food and beverage orders accurately.
Manually itemizes totals and presents checks for payment to correct guests when necessary.
Follows all cash handling and gaming guidelines.
Ensures proper set up and maintenance of service station, tables, and common areas throughout all dining rooms.
Ensures that all silverware, glassware, and flatware are polished, stocked, and set to service standards.
Ensures sufficient set ups for service station, including silverware, china, sugar, creamers, iced tea, and coffee according to business levels.
Demonstrates knowledge of all liquor and wine service, along with all state laws pertaining to the sale and service of liquor and alcoholic beverages.
Delivers prepared food to the appropriate guests within designated time standards.
Monitors and resolves service issues for the entire outlet according to service standards.
Assists bus help, as necessary, in bussing, cleaning, and setting tables.
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required.
Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
Promotes current casino events and programs and can give guests directions to all casino areas.
Clears, cleans, resets, and maintains station during shift.
Assists other servers in giving the best possible service.
Handles guests’ receipts according to internal policy.
Remains up-to-date on casino events and hours of operation for all F&B outlets.
Follows established procedures and policies of the Oaklawn Racing Casino Resort.