In Room Dining Service - Server

The Broadmoor•Colorado Springs, CO

2d•Onsite

About The Position

As an In-Room-Dining Server, you will deliver food, drinks, and fine-dining meals directly to guest rooms with flawless etiquette. Core duties include taking and inputting precise orders, setting up upscale bedside or table arrangements, setting up trays or carts to strict presentation standards, offering menu and wine knowledge, and clearing service items while maintaining discretion from hallways and guest rooms. Learn more about The Broadmoor here.

Requirements

Minimum of a high school diploma or General Education Degree (GED) equivalent.
Previous experience in hospitality or customer service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
A valid driver’s license is required, as this role may involve transporting equipment across the Resort.
Ability to utilize Microsoft Office tools for documentation and email communication.
Strong command of food menus, coffee service, spirits, and fine wines.
A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible schedule, including weekends and holidays, as required by the calendar of events.

Nice To Haves

All employees operating Broadmoor vehicles must be at least 18 years of age.

Responsibilities

Take, record, and input guest food and beverage orders accurately via the hotel system.
Verify kitchen items against orders before.
Transport trays or carts to guest rooms promptly, ensuring optimal food temperature and presentation.
Set up meals elegantly inside the room according to hotel standards.
Provide polished, anticipatory service, explain menu items or preparation methods, and handle special dietary requests or VIP amenities.
Return to hallways or guest rooms at designated times or upon request to clear and remove trays and carts quietly and efficiently.
Keep pantry areas, equipment, carts, and hotboxes clean, sanitized, and fully stocked with silver, glassware, and linens.
Sets up and deliver coffee breaks to various meeting rooms and executive offices.
Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Execute additional duties and responsibilities as required.
Performs other duties as assigned.