Server, Part-time

THE BARDSTOWN BOURBON COMPANY LLC•Bardstown, KY

11h•Onsite

About The Position

The successful candidate must have a positive attitude and the ability to work well under pressure with bussers, cooks, and other staff. Previous work experience involving customer service in a fast-paced environment is greatly desired.

Requirements

Must be at least 20 years old and have a high school diploma or GED
Must have reliable transportation.
Possess basic math skills.
Ability to speak fluent English.
Experience in providing excellent customer service in a fast-paced environment.
A positive attitude and possess a team spirit.
Able to perform high-quality work while unsupervised.
Able to handle money accurately and operate a point-of-sale system.
Ability to work in a fast-paced work environment and deliver orders in a timely manner.
Flexibility to work different shifts.
Reliable transportation to the assigned workplace.

Responsibilities

Prepare tables by setting up linens, silverware, and glasses
Must be knowledgeable of the menu, with the ability to make suggestions.
Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies).
Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g., parties).
Inform customers about the day’s specials
Offer menu recommendations upon request
Upsell additional products when appropriate
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
Take food and drink orders from customers accurately and with a positive attitude.
Write guests’ food orders on order slips and enter orders into computers for transmittal to kitchen staff.
Engage with customers in a friendly manner.
Serve orders by picking up and delivering guests' choices from the bar and kitchen; deliver accompaniments and condiments from service bars.
Properly open and pour wine at the tableside.
Check dishes and kitchenware for cleanliness and presentation, and report any problems.
Ensure tables are enjoying their meals and take action to correct any problems.
Promptly address customer service issues and refer customers to management when necessary.
Collect payments from tables.
Prepare checks that itemize and total meal costs and sales taxes.
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return.
Carry dirty plates, glasses, and silverware to the kitchen for cleaning.
Fill in for absent staff as needed.
Assist with special events as needed.
Help food preparation staff when necessary.
Adhere to grooming and appearance standards consistently.
Follow all relevant health department regulations.
Commitment to the Company’s ISO program, including the quality and food safety of our products.
On-site attendance
Other duties as assigned