Server - 2nd Shift

Smithfield Foods•Smithfield, VA

25d•Onsite

About The Position

Welcomes guests to create a favorable impression of the restaurant. Strives to ensure service is prompt and courteous, while meeting customer’s meal expectations. Escorts patrons to tables and provides menus. Books dining reservations and arranges parties or special services for diners. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Requirements

High School diploma/GED and 1+ years’ customer service experience in the hospitality industry, preferred.
Strong time management skills.
Customer serviced focused, team player with a willingness to help other employees when needed.
Must be able to work a flexible schedule, including weekend and evening shifts.
Ability to work 6+ hour shifts with long periods of walking and standing.
Ability to work well with others in fast paced, dynamic environment.
Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

Nice To Haves

1+ years’ customer service experience in the hospitality industry

Responsibilities

Receives and records dining reservations via the telephone.
Ensures the proper setup of dining and service areas.
Politely request guests wait in waiting area if no table is available.
Ensures neatness and cleanliness of stations.
Maintains clean and organized tables and work area.
Presents menus and makes recommendations, learns all menus and specials.
Assists room service staff when needed.
Checks guests in and out of hotel suites.
Helps guests with luggage.
Serves breakfast to overnight guests.
Manages event related work including setting up tables and assisting in maintaining both exterior and interior of the restaurant.
Resolves guests’ concerns in a prompt manner.