Server

The Cake Bake Shop Admin LLC•Carmel, IN

99d•$20 - $40

About The Position

The Server ensures guests dining at The Cake Bake Shop have a memorable, polished experience. The role includes explaining products, ingredients, allergen warnings, and dietary accommodations; taking and delivering orders; recommending menu items; and providing food and beverage service. Servers are expected to follow the company’s Steps of Service and maintain a professional appearance and brand-aligned manner. Tip-supporting sidework may be performed only as a time-limited support to guest service. Duties outside the tipped occupation, such as deep cleaning, unrelated dishwashing or food preparation, administrative work, and inventory tasks, are excluded from the tipped role and, if assigned, are treated and compensated as separate non-tipped work at the applicable full minimum wage. Servers must record all hours worked accurately. Time spent on non-tip-producing or non-tip-supporting tasks must be recorded separately and paid at full minimum wage without tip credit. Off-the-clock work is prohibited, and manager approval is required for extended sidework or shift extensions. The company applies a tip credit to hours worked in the tipped occupation in accordance with applicable law. Servers may participate in an approved tip pool and receive overtime pay at the applicable regular rate with the required tip credit applied to straight-time hours.

Requirements

Excellent communication and customer service skills.
Ability to multitask and work efficiently in a fast-paced environment.
Professional appearance and adherence to company grooming standards.
Accuracy when handling money and operating a point-of-sale system.
Ability to stand, walk, and carry trays for extended periods.

Nice To Haves

Prior experience in fine dining or upscale service is strongly preferred.

Responsibilities

Greet guests warmly and provide an elevated, polished dining experience.
Take and accurately enter food and beverage orders into Toast POS.
Deliver food, beverages, and desserts to guests in assigned sections.
Engage guests in professional, brand-aligned conversation using formal language and on-brand phrasing.
Present menus; explain menu items, ingredients, preparation methods, and daily specials.
Recommend menu items and perform suggestive selling.
Describe and recommend wines, present wine with appropriate glassware, and pour wine for guests.
Prepare and serve hot, cold, and mixed drinks; garnish and decorate dishes or beverages for service.
Monitor guest satisfaction, promptly respond to requests, and immediately resolve issues.
Process payments, prepare itemized receipts including sales tax, provide receipts, and thank guests.
Check guest identification to verify legal age for alcohol service.
Maintain awareness of allergen and dietary accommodations.
Communicate guest needs, service issues, and concerns to management immediately.
Assist hosts by escorting guests to tables during peak service periods.
Check with guests about applying rewards or discounts.
Provide basic local information or directions when requested.
Maintain a polished, clean uniform consistent with company standards.
Follow all Steps of Service, including greeting, timing, glitter, offerings, celebrations, and retail engagement.
Perform time-limited service-support sidework, including stocking and preparing beverages, condiments, garnishes, table settings, linens, and service supplies.
Brew coffee and tea, cut citrus for beverage service, and chill wine bottles.
Clean soda machines, espresso equipment, and server stations; wash and polish service glassware, silverware, and utensils.
Set and reset tables, align chairs, fold napkins, remove used dishes from guest areas, and transport them to designated cleaning areas.
Wipe tables, chairs, booths, and condiment areas; maintain cleanliness and readiness of the service area and perform limited sweeping or spot mopping nearby.
Perform limited guest-service food preparation, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Dust décor, wipe display surfaces, and plug in decorative LED lamps.
Refill sanitizer bottles and other essential service supplies.
Assist hosts with reservations or to-go orders, greeting, seating, and thanking guests as needed.
Accurately record all hours worked and separately record time spent on non-tip-producing or non-tip-supporting tasks.
Obtain manager approval for extended sidework or shift extensions.