Server - The Cove

Sunriver Resort•Sunriver, OR

1d•Onsite

About The Position

The Cove Aquatic Center's The Spotted Frog is hiring for servers! The Spotted Frog Poolside Cafe & Bar offers drinks and pub fare and is open to pool and resort guests. The restaurant's name is a nod to the endangered Oregon Spotted Frog, which has a protected habitat within our Cove nature discovery area. The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests poolside. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the AAA Four Diamond standards. The Server will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

High school diploma or equivalent
Must be a United States citizen or possess a valid work permit
Must be able to read, write and speak English
Must be at least 18 years of age
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be able to work under pressure
Must have or be able to obtain prior to start date a valid OLCC card, Food Handlers permit
Must be able to stand and walk throughout the shift
Must be able to frequently lift and carry up to 25 lbs at shoulder height
Must be able to occasionally push/pull up to 75 lbs
Must be able to work outdoors

Nice To Haves

Prior hospitality experience preferred
At least one year high volume restaurant serving experience preferred
At least one year food & beverage experience preferred
At least 6 months POS system experience preferred
Adequate wine, beer and mixed drink knowledge preferred

Responsibilities

Takes guests orders using lounge chair numbers and appropriate order taking sheets
Enters orders accurately into POS systems
Familiarizes him/herself with all menus including all meal periods, lounge menu, and beverage lists
Resets lounge chairs and dining area after guests are done
Performs food & beverage preparation duties such as preparing condiments, mise en place, brewing coffee and ensuring work stations are stocked, etc.
Follows all proper bookkeeping and cash handling procedures
Ensures all opening, on-going and closing sidework is complete and signed off by a manager on duty
Serves food and beverages to guests poolside
Informs and promotes guests of daily/nightly specials; Checks guests’ identification to ensure room charging privileges
Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
Removes service ware or other item from tables and guest areas and place them in trash receptacles
Cleans tables and/or counters & lounge chairs after guests are finished
Offers creative selling of products to guests
Answers questions and/or makes recommendations on menus items
Explains how various menu items are prepared, describing cooking methods and ingredients
Takes into consideration any special request, dietary issues made by the guest
Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Describes and recommends drinks and food items to guests
Ensures final quality check on food and beverage prior to serving guests
Monitors assigned tables for customer satisfaction, quality and additional service
Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
Accurately reports tips & shift times in the appropriate location at the end of each shift
Addresses any guest issue promptly and with concern
Provides assistance to restaurant staff as needed
Attends monthly mandatory department meetings and appropriate resort and division meetings