Houlihans Server

Q Casino + Resort•Dubuque, IA

1d•$5 - $5•Onsite

About The Position

Servers are responsible for delivering exceptional service and creating a positive and enjoyable environment for guests across all Q Casino and Resort restaurants. This role requires professionalism, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

Requirements

Formal education is not required.
Ability to work in a fast-paced, high-pressure environment.
Strong problem-solving skills and ability to adapt to changing situations.
Excellent communication and interpersonal skills.
Ability to stand and walk for extended periods.
Must be able to lift and carry up to 50 lbs.
Ability to bend, stoop, and reach frequently.

Nice To Haves

Relevant food and beverage experience preferred.

Responsibilities

Set up dining room according to service standards.
Ensure all glassware, silverware and dishware are clean polished and properly placed.
Greet guests professionally and provide attentive, courteous and efficient service throughout the dining experience.
Accurately enter orders into the POS system.
Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
Monitor assigned section, anticipating guest’s needs and proactively offering assistance.
Clear tables, replenish beverages, and fulfill guests’ requests promptly.
Maintain cleanliness and organization of dining areas before, during, and after service.
Coordinate with FOH Manager, supervisors and team members to ensure seamless service.
Adhere to all health, safety, and sanitation regulations.
Follow proper procedures for handling and disposing of food waste.
Assist in post-shift breakdown and reset of dining room and service areas.
Communicate guest allergies and dietary needs to the culinary team.
Ensure accuracy in food and beverage delivery.
Execute the established sequence of service consistently in all guest interactions.
Utilize suggestive selling to enhance guest experience and maximize revenue.
Process guest payments following cash-handling and credit card security procedures.
Demonstrate effective service recovery techniques when resolving guest issues.
Escalate guest issues appropriately when needed to ensure satisfaction.
Uphold high standards of cleanliness and organization in the dining room.
Respond quickly and effectively to guest inquiries and concerns.