Oak Server - Part Time (Swing Shift)

Oaklawn•Hot Springs, AR

8d•Onsite

About The Position

Oaklawn is seeking a talented individual to become a Server. The Server is responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to dining guests, ensuring expectations are exceeded. The role requires maintaining a friendly and professional image at Oaklawn Racing Casino Resort, enthusiastically supporting and promoting superior customer service, and maintaining strict confidentiality. This position involves providing impeccable and responsive guest service, maintaining current and accurate menu knowledge, suggesting items based on guest preferences, and up-selling appetizers, beverages, and desserts. A working knowledge of computer systems, especially POS systems, is necessary for entering orders, presenting checks, and handling cash. The Server must follow all cash handling and gaming guidelines, ensure proper setup and maintenance of service stations, tables, and common areas, and maintain polished, stocked, and properly set silverware, glassware, and flatware. Knowledge of liquor and wine service, along with state laws pertaining to alcohol sales, is required. The Server will deliver prepared food within designated time standards, monitor and resolve service issues, assist with bussing and cleaning tables, and maintain cleanliness of designated areas according to health and safety standards. Deep cleaning of restaurant equipment and operation/maintenance of equipment are also part of the duties. The role includes recognizing and serving VIP players appropriately, promoting casino events and programs, and providing directions to casino areas. The Server will clear, clean, reset, and maintain their station during shifts, assist other servers, and handle guest receipts according to policy. Staying up-to-date on casino events and F&B outlet hours of operation, and following Oaklawn's established procedures and policies are essential.

Requirements

Must be at least 21 years of age.
High School Diploma or GED required.
Two or more years’ dining server experience required.
Must be able to handle several projects and tasks at the same time.
Must be able to perform the physical job duties of all Food & Beverage team members.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete R.S.A.
Must complete a pre-employment drug screen and background check.

Nice To Haves

Fine dining experience preferred.
Casino experience preferred.

Responsibilities

Provides knowledgeable, prompt, friendly, and courteous service of food and beverages to dining guests.
Ensures guest expectations are exceeded.
Maintains a friendly and professional image at Oaklawn Racing Casino Resort.
Enthusiastically supports, actively promotes, and demonstrates superior customer service.
Maintains strict confidentiality in all departmental and company matters.
Provides impeccable guest service to all guests.
Provides fast, friendly, professional and responsive guest service to restaurant guests, bussers and restaurant host/hostess.
Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation).
Suggests items to guests based on expressed guest preference.
Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
Uses POS system to enter food and beverage orders accurately.
Manually itemizes total, and presents check for payment to correct guests when necessary.
Follows all cash handling and gaming guidelines.
Ensures proper set up and maintenance of service station, tables, and common areas.
Ensures all silverware, glassware, flatware is polished, stocked, and set to service standards.
Ensures sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels.
Demonstrates knowledge of all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
Delivers prepared food to the appropriate guests within designated time standards.
Monitors and resolves service issues for entire outlet according to service standards.
Assists bus help, as necessary, in bussing, cleaning and setting tables.
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required.
Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
Promotes current casino events and programs and can give guests directions to all casino areas.
Clears, cleans, resets, and maintains station during shift.
Assists other servers in giving the best possible service.
Handles guests’ receipts according to internal policy.
Remains up-to-date on casino events and hours of operation for all F&B outlets.
Follows established procedures and policies of the Oaklawn Racing Casino Resort.