Part-time Server (Signatures Restaurant)

The Yorkville Royal Sonesta Hotel Toronto, CAD•Toronto, ON

4d•CA$18 - CA$18•Onsite

About The Position

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines. The ideal candidate has a passion for hospitality and providing exceptional guest service.

Requirements

Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment.
High school diploma or General Education Degree (GED) preferred.
Excellent organizational skills and attention to detail.
Ability to work with minimal supervision and maintain a high level of performance.
Attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
Must be able to stand, walk and exert fast-paced mobility for entire shift.
Ability to work cohesively with co-workers as part of a team.
Smart Serve Certificate Required.
Previous front-facing guest service experience required.
Must read, write and speak the English language fluently.
Ensure overall guest satisfaction.

Nice To Haves

Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment.
High school diploma or General Education Degree (GED) preferred.

Responsibilities

Deliver on the promise of SonestaA+ Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards: Greet or welcome everyone, warmly with a smile, Use eye and ear contact and guest’s name, Establish/anticipate needs, Solve and own all requests/complaints, Thank everyone
Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.
Demonstrate complete knowledge of the food and beverage menu.
Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.
Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
Complete all closing duties and reports as assigned.
Adhere to established safety and sanitation guidelines.
Adhere to uniform and grooming standards.
Perform other duties or projects as requested by management