Server

The Osthoff Resort•Elkhart Lake, WI

5d•Onsite

About The Position

The Osthoff Resort is seeking a skilled server to join our Food & Beverage team! The ideal candidate will provide prompt, efficient, and courteous service to ensure the best experience possible to restaurant guests, supporting the AAA Four Diamond brand expectation.

Requirements

At least 18 years of age
Strong customer/ guest service skills
At least one year of serving experience
Be able to communicate and understand the predominant language(s) of our Guests
Have working knowledge of beer, wine and liquor and common drink recipes
Possess basic math skills and the ability to handle money and operate the POS
Be able to work in a standing position for long periods of time
Must possess a positive attitude as a contributor to a diverse work environment

Responsibilities

Greet guests with warmth and professionalism
Present menus and specials, answer questions regarding the menu, and make thoughtful recommendations
Accurately take and enter orders
Provide attentive table service, anticipating guest needs and ensuring a seamless dining experience
Present checks, process payments, and thank guests for their visit
Promote the Osthoff Resort's service principle by example--respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner
Inform Restaurant Manager/Supervisor/Team Leader of any issues
Maintain a harmonious work environment
Maintains service presentation, sanitation, and organization of work area
Set tables according to standards during and after service
Stay updated on current menu choices, features, menu deviations, and 86’ed items
Assist in the checklists at the beginning/end of each shift with the team, including polishing, cleaning, prepping, and restocking of supplies
Complete proper end-of-day reports (Sales Reports, Financial Reports, Tip Reports)
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
All other duties as assigned