Server, Library Bar (Full-Time)

AccorHotel•Toronto, ON

14d•Onsite

About The Position

To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests’ expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself.

Requirements

Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Smart Serve training program certification
Must be legally eligible to work in Canada.

Nice To Haves

OTEC certificate an asset
Previous experience of working in an union environment preferred

Responsibilities

To report to duty punctually, in full uniform in full uniform according to appearance and grooming standards
To consistently offer personal, friendly and efficient service, striving to exceed all guests' expectations
To clear all dishes, deliver meals and to present bills in a professional and discreet manner
To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet. Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way
To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
To understand each work section and all side duties that are be assigned to you
Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
To fully understand and follow the hotel’s recycling program and procedures
Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
To understand how to operate all the equipment used in the outlet
To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures being met
Adhere to alcohol handling procedures and policies
Adhere to all LQA standards set for the department
Will work weekends, holidays and shift work as scheduled
Any other tasks as assigned

Benefits

Starting Rate of Pay: $17.60 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement.
Free Meals: Healthy meals on us every shift.
Travel Discounts: Sweet deals at Accor hotels worldwide.
Dry Cleaning: Free dry-cleaning for your work gear.
Skill Up: Custom learning programs to boost your talents.
Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
Level Up: Unlock new career heights with exciting growth paths.

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