Server Position

Gritz N Wafflez•Koreatown, CA

10d•Onsite

About The Position

At Gritz N Wafflez, our servers play a crucial role in creating an exceptional guest experience—not by simply taking orders, but by elevating hospitality. With QR code ordering, servers focus on what matters most: assisting guests where they need it, anticipating needs before they arise, and creating a welcoming, memorable dining atmosphere. From running food the moment it’s ready on the pass to offering thoughtful recommendations that meet our per-person sales goals, servers are at the heart of every dining experience. This role requires warmth, quick thinking, and attention to detail. Whether answering questions about the menu, suggesting the perfect dish, or ensuring the restaurant stays clean and organized, our servers embody true Southern hospitality.

Requirements

Strong interpersonal and communication skills with a warm, welcoming disposition.
Minimum 1 year of experience in a restaurant environment.
Ability to thrive in a fast-paced environment while staying calm under pressure.
Attention to detail, with an understanding of menu offerings, food allergens, and guest preferences.
A strong sense of urgency and problem-solving abilities to meet guest needs efficiently.
Willingness to follow restaurant policies and work collaboratively with a team.
High School Diploma or equivalent required.
Physical ability to stand, walk, and carry trays for extended periods.
A passion for hospitality and long-term goals in the service industry.

Nice To Haves

Familiarity with QR code ordering systems is a plus, with the ability to guide guests through the process.
Food Handler’s Certification and ServSafe Certification preferred (can be acquired upon hiring).

Responsibilities

Greet guests warmly and create a welcoming atmosphere throughout their visit.
Ensure guests understand QR code usage for placing orders.
Answer menu questions, offer thoughtful recommendations, and make suggestions to meet per-person sales goals.
Anticipate guest needs before they arise to provide a seamless experience.
Monitor the pass and run food to tables as soon as it’s ready.
Collaborate with the kitchen and BOH team to ensure timely service.
Respond to guest requests and provide assistance throughout the meal.
Assist in maintaining a clean and organized dining area, including resetting tables between parties.
Ensure all service stations remain stocked and organized.
Maintain a clean dining area, addressing any spills or messes promptly.
Work closely with hosts, bartenders, and other team members to ensure smooth service flow.