Server - Lounge

Coast Hotels•Victoria, BC

13d

About The Position

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

Requirements

Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent)
Hepatitis A vaccination is recommended
Professional attitude and appearance
Excellent communication, interpersonal, and customer service skills
Cash handling experience an asset
Ability to multi-task
High attention to detail
Exemplifies Coast’s core values and enjoys working in a culture of accountability

Nice To Haves

Secondary school diploma preferred
Strong time management and organizational skills
Knowledge of health and safety regulations
Knowledge of menu items
Ability to work as part of a team and independently
Industry-specific certifications such as Food & Beverage Server and asset
Workplace Hazardous Materials Information System (WHMIS) training an asset
Able to work a flexible schedule, which includes evenings, weekends and holidays

Responsibilities

Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
Adheres to quality and industry standards when completing tasks
Checks on guest satisfaction and follows up on requests where possible and appropriate
Ensures the safety and security of the property, the ambassadors and guests when completing tasks
Stocks supplies and maintains inventory levels
Demonstrates a customer service attitude with internal/external contacts
Other duties as required