SuViche Doral- Server

SuViche•Miami, FL

7d•Onsite

About The Position

Total focus on guest service, hospitality, and engagement. Creates a relationship with each guest while serving them, using our steps of service in concert with menu knowledge and descriptive suggestions to offer a full “Novecento Experience” to each and every guest, resulting in both total guest satisfaction as well as incremental sales growth.

Requirements

Must be at least 21 years of age.
Must have a strong knowledge of dining room service procedures and functions.
Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
Be able to work in a standing position for long periods of time.
Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Ability to work in a fast-paced, high stress environment while delivering on promises to guests and ensuring a team-focused environment.
Must be able to read, write, speak, and understand English.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Welcome and greet guests, ensuring they feel comfortable and well cared-for by employing the steps of service.
Inform guests of specials and menu changes, promoting value-driven menus and promotions.
Make genuine recommendations for cocktails, wine, beer, non-alcoholic beverages, appetizers, salads, entrees, side dishes, and desserts.
Answer questions about food, beverages, and other restaurant functions and services.
Take food and beverage orders and enter them into the point-of-sale system.
Direct and assist server assistants to deliver food and beverages to guests in a timely manner.
Perform side work at the start and end of each shift as required.
Maintain impeccable table maintenance and a perfectly-set and manicured station.
Monitor and observe guest dining experience to anticipate and accommodate needs, ensuring consistent beverage replacement/refills and appropriate meal pace.
Inform managers immediately of any issues or potential issues, and ensure guests are satisfied.
Respond promptly and courteously to any guest requests.
Prepare final bill, present check to guest, accept payment, process credit card charges, or make change.
Be ready and willing to assist fellow servers and teammates with clearing and resetting tables.
Thank guests for their visit and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant.
Perform other duties as assigned.