Server - The Tides Beach Club

EOS Hospitality•Kennebunkport, ME

3d•Onsite

About The Position

Join the team at The Tides Beach Club, a vibrant oceanfront destination in the heart of coastal Maine. We’re seeking energetic, hospitality-driven seasonal servers to help create memorable dining experiences for our guests throughout the summer season in Kennebunkport. If you thrive in a fast-paced environment, love delivering exceptional service, and enjoy working steps from the beach, this is the perfect opportunity to spend your summer with a passionate and supportive team in one of Maine’s most beautiful seaside settings.

Requirements

Energetic, hospitality-driven
Ability to thrive in a fast-paced environment
Love delivering exceptional service
Ability to work steps from the beach
Ability to work with a passionate and supportive team
Ability to work in one of Maine’s most beautiful seaside settings
Ability to take beverage and food orders and place into Point-of-Sale system
Ability to deliver food and beverages to guests
Ability to check for guest satisfaction
Ability to present checks for payment and process payment
Ability to follow all credit card processing and cash handing policies
Ability to complete shift check out and cash drops with lead/manager
Ability to follow all tip/service charge distribution policies
Ability to move tables and chairs as needed
Ability to perform continuous cleaning of dining areas and workspaces
Ability to complete all assigned side work task lists
Ability to complete all pre-service tasks
Knowledge of table and seat numbers at all times
Strong beverage knowledge
Ability to make suggestions to guests and inform offerings
Conscious knowledge of food allergies and safety in preparation
Ability to communicate allergy concerns to guests
Strong working knowledge of wine, beer, and alcohol offerings
Understand and practice all safety and security procedures
Ability to work effectively with other personnel in a positive, professional manner
Ability to professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, and follow up
Ability to communicate any elevated complaints that cannot be resolved with Food & Beverage management
Demonstrate a team-focused attitude and encourage collaboration
Available and willing to work flexible hours based on business needs including both weekdays and weekends

Nice To Haves

Up selling where possible
Engage to increase return guests
Consider added F&B/service for VIPs and special occasions
Encourage positive online reviews

Responsibilities

Set up dining areas according to standard based on service periods, as well as exterior dining spaces seasonally.
Greet guests, take beverage and food orders, and place into Point-of-Sale system for preparation. Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need, present check for payment, and process payment.
Seek ways to elevate service at each touchpoint. Up selling where possible. Engage to increase return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews.
Follow all credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies.
Move tables and chairs as needed to set up dining room according to standard.
Perform continuous cleaning of dining areas and workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization.
Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc.
Complete all pre-service tasks to include but not limited to filling of ice bins, cutting fruit for garnishes, stocking service refrigerators with cream, milk, and water, refilling of salt, pepper, sugars, coffee, and espresso.
Knowledge of table and seat numbers at all times.
Responsible for strong beverage knowledge, with ability to make suggestions to guests and inform offerings.
Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests.
Have a strong working knowledge of wine, beer, and alcohol offerings.
Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies.
Work effectively with other personnel in a positive, professional manner.
Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that cannot be resolved with Food & Beverage management.
Demonstrate a team-focused attitude and encourage collaboration.
Available and willing to work flexible hours based on business needs including both weekdays and weekends.

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources