Server - FireLake Grill House & Cocktail Bar

Choice Hotels International•Bloomington, MN

2d•Onsite

About The Position

FireLake Grill House and Cocktail Bar, part of Choice Hotels International, is seeking an energetic and detail-oriented Server for its lounge. This role is responsible for creating 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner. The restaurant features regional, local, and sustainable foods with a focus on wood-fired flavors, impeccable hospitality, and service. The lounge offers local brews, a selective wine list, and a modern cocktail program.

Requirements

Minimum one year restaurant serving experience, preferably in an upscale high volume environment.
Must meet minimum age to serve alcohol based on applicable state law.
Knowledge of local, state and federal liquor laws and regulations.
Thorough understanding of safe and perceptive service.
Excellent customer service and verbal communication skills.
Ability to do basic math and handle cash.
Ability to work with Point of Sale systems.
Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Able to work a flexible schedule, including weekends and holidays.

Responsibilities

Provides food and beverage service to guests in the restaurant.
Provides guest with overview of menu choices.
Takes guest’s order – provides explanation of menu as appropriate.
Prepares order for presentation to guest.
Replenishes water.
Makes and pours coffee for the customers.
Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware.
Cleans tables, chairs and floor area.
Resets table quickly.
Polishes silver and folds linens.
Assists service team as necessary to meet and exceed the guests’ expectations.
Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties required to provide the service brand behavior and genuine hospitality.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Benefits

Employee discounts on thousands of hotels
Complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
Employee Assistance Program
Paid Vacation Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays