Server- The Hive Taphouse

Mohegan•Wilkes-Barre, PA

1d•Onsite

About The Position

The Server role at The Hive Taphouse involves greeting guests, presenting menus, explaining specials, and making recommendations for food, beverages, and wagering. The server will take guest orders, process them through the POS system, and serve courses. Responsibilities include garnishing dishes, observing guests for additional requests, and managing bill payments. The role also entails preparing certain food items like salads and desserts, brewing coffee, and providing other services as needed. Servers are expected to clear and reset tables, ensure legal drinking age compliance, and exercise good judgment when serving alcohol. They will also assist other servers by delivering orders and providing general table assistance. Side duties include preparing silverware, cleaning, restocking, and maintaining server areas. Promoting superior guest service is a key aspect of this role.

Requirements

Must be at least 18 years of age
High school diploma or general education degree (GED)
One month related experience and/or training; or equivalent combination of education and experience.
Has complete knowledge of legal drinking age and procedures.
Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.

Responsibilities

Greets guests, presents menus, explains specials of the day, answers questions, and makes suggestions regarding food, beverage and wagering.
Takes guest orders, places orders using POS System.
Serves courses from kitchen and service bars.
Garnishes and decorates dishes.
Observes guests to respond to any additional requests and to determine when meal has been completed.
Totals Bill, presents check, accepts payment, and makes change.
Ladles soup, makes salads, portions desserts, brews coffee, and performs other services as determined by establishment’s size and practices.
Clears and resets counters or tables at conclusion of each course.
Checks for acceptable identification for guests who appear to be under 30 years of age and are attempting to consume or purchase alcoholic beverages.
Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.
Performs service duties for other servers by picking up their orders when ready in the Kitchen and delivering.
Checks other’s tables and provide assistance as needed.
Performs side duties including rolling silverware, cleaning trays, restocking items, filling ice bins, set up, cleaning, breaking down server areas, using cleaning compounds, making coffee; other duties as required.
Promotes superior guest service.