Server

LM SERVICES CORPORATION GROUP•St. Louis, MO

14d•Onsite

About The Position

The Server is responsible for ensuring a positive dining experience for guests by providing efficient and friendly service. This includes preparing the station before opening, being knowledgeable about menu items and specials, taking orders accurately, serving food and beverages, bussing tables, and maintaining cleanliness standards. The role requires operating point-of-sale equipment, handling guest inquiries, and adhering to all company policies and procedures. Servers must maintain a professional appearance and demeanor, and be able to lift up to 10 pounds.

Requirements

Guest-focused personality
Ability to meet standards of appearance
Be able to lift 10 pounds over your shoulder
Self-starting individual
Can meet needs of guests satisfaction within company guidelines
No voids without supervisor’s written approval.
Must be able to operate the point of sale equipment.

Responsibilities

Check station assigned, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
Have necessary equipment to work with: tray, pen, bus towel, corkscrew, etc.
Do all necessary opening and closing sidework, as per sidework schedule.
Be aware of daily specials, soups, drinks and “86” items.
Be knowledgeable of all menu items, their garnish, contents and preparation methods.
Be prepared to answer any guest questions about the menu in a direct, concise way.
Know the use records.
Be able to handle station assigned to you.
Remain on your station, unless serving a guest.
Be able to operate the point of sale equipment.
Follow procedures and policies for self-cashiering, to include responsibility for explaining over/short discrepancies, where applicable.
Follow procedures to take guest’s order; write legibly on check, order and pick up food as applicable.
Know proper beverage, liquor and wine service.
Be sure that tables are properly bussed throughout the meal.
By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty.
When the guest leaves the dining room, bus all tables with attention to the following areas: Table top dry and non sticky. (If tablecloth, a clean cloth replaced on table). Candles burning during required hours. Sanitation of floor area, cushions and table top. Wipe areas thoroughly. Pick up litter. Ashtrays clear and clean, after each table service, for smoking tables. Table accompaniments reset according to dining room procedure.
Maintain two clean side towels at all times. One should be damp for cleaning table tops and a dry side towel for wiping chairs.
Follow proper bussing procedures: Full tray must not exceed height of 10 oz. glass. Glassware will not be stacked in glassware. All silverware will be placed on tray, not on dishes or on one side dish. All condiments are returned to their proper place in sidestands or in the aisle. All soiled ashtrays will be replaced with clean ashtrays and taken to utility. Never empty ashtray at table. Tray must be well balanced.
Always back through doors, do not kick.
Always stop when someone crosses your path.
Be alert to everyone in your path.
Special attention should be made to finer points of service, i.e., replacing ashtrays, water glasses filled, checked back just after serving entrée, keeping proper posture and being personable, but limiting conversation.
Servers are never allowed to add tip to check without permission from management or the guest.
Request for days off must be made in writing, no less than three (3) days prior to posting day of new schedule. This carries no guarantee.
Chewing gum is not permitted while on duty.
Perform other duties, as management requests to service our guests.
Attend all meetings.