Server Support Engineer ON-SITE
CGS (Computer Generated Solutions Inc.)•Tampa, FL
•Onsite
About The Position
We are looking for a Server Support Engineer passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.
Requirements
- 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
- Basic knowledge of enterprise server architecture and hardware components.
- Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
- Experience with troubleshooting and incident management processes.
- Analytical thinking and good problem-solving skills.
- Ability to work independently in a dynamic technical environment.
Nice To Haves
- Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.
- Certifications such as CompTIA A+, Server+, or similar technical certifications.
- Previous experience in enterprise technical support environments.
Responsibilities
- Provide remote L1/L2 technical support via phone, email, and chat.
- Troubleshoot hardware and software incidents in enterprise environments.
- Investigate problems in Windows Server, Linux, and VMware environments.
- Analyze system behavior, identify causes, and provide technical solutions.
- Assist customers in server configuration, installation, and administration processes.
- Manage and document incidents in ticketing systems.
- Collaborate with escalation teams for complex technical cases.
Benefits
- Exceptional customer support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
