On-Site Service Engineer Engineer - Data Center/ Server Hardware
Unisys•Chester, VA
•Onsite
About The Position
Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.
Requirements
- 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
- Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
- Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
- Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
- Strong understanding of server hardware architecture and troubleshooting methodology
- Experience with hardware diagnostics, BIOS/firmware, and server management tools
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
- Comfortable working independently in a customer-facing environment
- Ability to clearly communicate technical issues and resolutions to customers and internal teams
- Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules
Nice To Haves
- Experience supporting Dell PowerEdge servers
- Dell or other enterprise hardware certifications
- Experience with iDRAC, iLO, or comparable server management platforms
- Experience supporting GPU/AI server infrastructure
- Experience with data center operations, rack/stack, structured cabling, or server deployment
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
Responsibilities
- Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
- Diagnose and resolve server hardware failures and system issues to minimize customer downtime
- Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs, CPUs/processors, Power supplies, Fans and cooling components, Hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, Motherboards/system boards and other server components
- Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
- Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
- Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
- Execute both reactive break/fix and preventive maintenance following established procedures
- Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
- Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
- Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
- Escalate complex technical issues when appropriate
- Participate in on-call rotations and provide extended coverage as required
Benefits
- Equal opportunity employer
- Reasonable accommodation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
