Server Support Engineer - REMOTE

CGS (Computer Generated Solutions Inc.) • Tampa, FL

2d • Remote

About The Position

We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux, and VMware.

Requirements

• 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles, preferably within the healthcare industry.
• Basic knowledge of enterprise server architecture and hardware components.
• Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
• Experience with troubleshooting and incident management processes.
• Analytical thinking and good problem-solving skills.
• Ability to work independently in a dynamic technical environment.
• Knowledge of virtualization concepts relevant to healthcare technologies.

Nice To Haves

• Certifications such as CompTIA A+, Server+, or similar technical certifications.
• Prior experience supporting enterprise-level environments.
• Eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support.

Responsibilities

• Provide remote L1/L2 technical support via phone, email, and chat.
• Troubleshoot hardware and software incidents in enterprise environments.
• Investigate problems in Windows Server, Linux, and VMware environments.
• Analyze system behavior, identify causes, and provide technical solutions.
• Assist customers in server configuration, installation, and administration processes.
• Manage and document incidents in ticketing systems.
• Collaborate with escalation teams for complex technical cases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed