Server - Seasonal

Q - Center•St. Charles, IL

12d•Onsite

About The Position

The Server is responsible for the set-up, service and break down of food and beverages to guests at all Q Center functions, according to Q Center Standards, while ensuring quality service and guest satisfaction. This position is on-site, with a varying schedule that can include days, afternoons, evenings, and weekends. Shifts are typically 2:00pm - 10:00pm. Starting rate for this position is $18.00/hour.

Requirements

High School diploma or equivalent.
Customer service experience required.
BASSET and Food Handler certifications or equivalent.

Nice To Haves

experience in a hotel or related field preferred.

Responsibilities

Perform preparatory tasks, opening/closing and side work duties to ensure that guests are served promptly and efficiently.
Be familiar with the menu of the assigned function.
Serve guests according to Q Center’s standards in a friendly, courteous and professional manner.
Respond to guest problems, complaints and accidents; communicate to management, if necessary.
Set all tables, buffet stations, dining room buffet, bussing stations and bars according to Standard Operating Procedures.
Maintain all service area storrooms in a neat and orderly manner, stock with any and all appropriate supplies necessary for food service functions.
Clean-up function space after the completion of the function and ensure that all equipment and supplies are cleaned, stored and re-stocked properly.
Adhere to all BASSET procedures while serving liquor to ensure guests are served alcohol in a safe and controlled environment to avoid problems with intoxicated guests and, when necessary, report to management.
Follow all money handling procedures when serving the guest.
Know the menu items for each function and give accurate descriptions.
Ensure overall guest satisfaction and safety is achieved.
Employees must at all times be attentive, friendly, helpful and courteous to all guests and fellow associates.
Keep immediate supervisor fully informed of all problems or matters requiring their attention.