Server Restaurant

IHG•Chicago, IL

16h•Onsite

About The Position

The Server Restaurant role is responsible for serving food and beverages to guests according to established service styles and standards. This position plays a key role in promoting the image of the restaurant by displaying impeccable manners, diplomacy, and tact towards guests. The server will maintain constant communication with the team, recommend specials and beverages in an upselling manner, and answer guest questions. They will relay orders to the kitchen, monitor guests for additional requests, and maintain side station supplies. Additionally, the server will assist the Hostess with greeting and seating guests, set and clear tables, fold linen napkins, and collect food and beverage orders. This role also involves cash handling, bill presentation, and closing bills correctly in Micros. The server will perform duties from the daily tasks and cleaning schedule, comply with all workplace health and safety requirements, and maintain effective employee working relationships. Attendance and participation in daily briefings, meetings, and training sessions are required, along with adherence to hotel and department regulations, policies, and procedures including House Rules, Health and Safety, Grooming, Quality, Service, Hygiene, and Cleanliness. Other duties, tasks, and special projects may be assigned.

Requirements

Must be able to speak and understand English
High School diploma or equivalent
Food Hygiene awareness and at least basic training.
Ability to communicate in English with guest.
Ability to compute basic mathematical calculations.
Ability to provide legible written communication.
Must be TIPS Certified prior to or after hire
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize and follow through.
Ability to be a clear thinker remains calm and resolves problems using Sound judgment.
Ability to work under pressure.
Ability to work an 8-hr shift in all types of conditions pertinent to the job.
Ability to comprehend instructions.
Ability to work cohesively with co-workers as part of a team.
Ability & willingness to perform job tasks according to established standards.
Must be flexible and able to work nights, weekends, and/or holidays as required.

Nice To Haves

Previous job related experience.
Food Hygiene certificate.
First aid awareness.
Possess a friendly, upbeat & outgoing personality.

Responsibilities

Serves food and beverage to guests in established service style and standard.
Promotes image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
Maintains constant flow of communication with and to the team.
Recommends specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answers any questions.
Relays orders to kitchen following established procedures.
Monitors guests to fulfill additional requests.
Maintains supplies of China, Cutlery and Condiments for side station; keeping station clean and orderly.
Assists Hostess in guests service greeting and seating.
Communicates politely and display courtesy to guests.
Communicates to his/her manager any difficulties, guest comment and other relevant information.
Sets and clears tables ensuring standards are met.
Folds linen napkins prior to and after each shift.
Collects Food & Beverage orders from the kitchen, returns used china, glass and silver to the dishwashing area.
Follows the procedures on Cash handling and Bill presentation; including audit and closing all bills correctly in Micros and depositing cashier envelop(s) to the Front Desk drop safe.
Prepares and presents Bills according to hotel standard, closing Bill immediately on computer.
Performs duties noted on the daily tasks & cleaning schedule.
Complies with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
Establishes and maintains effective employee working relationships.
Attends and participates in daily briefings and other meetings as scheduled.
Attends and participates in training sessions as scheduled.
Implements the hotel and department regulations, policies and procedures including but not limited to: House Rules and Regulation, Health and Safety, Grooming, Quality, Service, Hygiene and Cleanliness.
Performs other duties, tasks and special projects as assigned.