Tech - L1 Server Repair Dept. VIII CU8150 - 2nd shift

SMS INFOCOMM CORPORATION•Grapevine, TX

12d•Onsite

About The Position

The Server Repair Tech will be responsible for testing, troubleshooting, and replacement of parts on servers sent to SMS for diagnosis and repair. This role involves a significant amount of hands-on work with server hardware, including inspection, testing, and component replacement. The technician will also be responsible for documenting all work performed and collaborating with various internal teams to ensure efficient repair processes. Additionally, the role includes contributing to a positive work environment and supporting other teams as needed.

Requirements

High school diploma or equivalent
Must be able to read and write English
Experience of simple or repetitive component replacement such as LCD/HDD for multiple commodities
Basic computer skills, including Microsoft Office Word, Excel, PowerPoint, etc.
Know basic server architecture
Know how to assemble components to make server functional
Run and understand testing diagnostics
Understand basic networking architecture
Understand basic error codes
Able to trouble shoot common server errors and issues
Motivated to solve problems
Interested in constantly learning about servers and networking
Ability to clearly organize and categorize work priorities to complete assigned tasks
Ability to read and follow written instructions and ideas
Repeated and coordinated use of hands, wrists, and fingers to use a computer keyboard, and other small handheld tools
Hands-on and have ambition with the drive to succeed - Makes things happen
Goal oriented and must be accustomed to achieving results through teamwork
Ability to identify and resolve problems in a timely manner
Ability to gather and analyze information skillfully

Nice To Haves

1-year experience in Repair Depot
Worked in a low production PC type environment
Working knowledge of different models such as ASUS, Dell, HP, Lenovo, Toshiba, Apple, and Acer etc.
Demonstrated skill set while working with Temp Agency

Responsibilities

Inspect, test, and diagnose servers
Replace parts as needed
Conduct and analyze server stress tests
Document all symptoms, test results, and parts replaced in shop floor tool
Collaborate with motherboard repair, motherboard testing, QC, and inspections personnel
Provide back up for QC, inspection, and motherboard testing
Maintain parts consumption
Other duties as assigned by leadership
Maintain and nurture positive work environment
Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
Follow process for system and parts managements